FREQUENTLY ASKED QUESTIONS

 
We have compiled a list of Frequently Asked Questions (FAQs) below. We will continue to add additional FAQs as more information becomes available.

If you do not see your question answered here, contact us at events@340bhealth.org.

A: ACPE continuing education credits will be available for pharmacists and pharmacy technicians.

American College of Healthcare Executive (ACHE) Qualified Education Credit will be offered for the 2021 340B Coalition Summer Conference. While not all sessions quality for credits, most are eligible for ACHE credit. Regardless of Qualified Education Credit pre-approval, all attendees must self-report their attendance for this credit to be applied toward their advancement or recertification as Fellows of ACHE (FACHE).

A: We understand that the public health emergency has affected budgets throughout the health care system. By attending the virtual conference, your organization not only will save travel and lodging costs, but also will receive discounted registration fees* compared to traditional in-person rates. 

*Please Note: Registration fees are per person and logins will be limited to one per registered attendee

A: Yes. Sessions approved to be recorded by faculty will be made available to registered attendees. Please note that some sessions have restricted access and that restriction will apply to session recordings. Some restricted sessions will only be available live, they will not be available on-demand. On-demand sessions will be available for 60 days after the event.
A: Recordings will be available on-demand to registered attendees for 60 days after the event has concluded. We reserve the right to remove a recording if content becomes outdated.
A: No, there will not be a separate on-demand only package. For one price, registered attendees will have the ability to participate live and/or on-demand.
A: No, the 340B Coalition does not sell registration information to third parties for any of our events. Any emails you receive trying to sell you access to 340B Coalition conference registration lists are fraudulent.  We recommend that you do not respond to these fraudulent emails, simply delete the email.
A: The 340B Coalition shares limited attendee registration information with it's exhibitors. This includes name, job title, organization, city and state. This is the same information available to all attendees in the Attendee section of the online platform. Attendees will have the option to add additional contact data in their profile should they choose to.

During registration, attendees will have the option to select whether the 340B Coalition can share additional contact information with exhibitors of the event. If you select yes, you may receive promotional emails from the exhibitors relating to the event. This is optional and you must opt-in.

A: Yes. Similar to the in-person conferences, certain sessions will be restricted to specific stakeholder groups. Please review the agenda page for details on who may attend which session(s).

Group #  Stakeholder Group
1  Community Health Centers
2  Family Planning Clinic 
3  Hemophilia Treatment Center
4  HIV Clinics, Providers
5  Hospitals (DSH, Rural, Children's, and Cancer)
6  STD Clinic
7  HRSA/340B Prime Vendor Program
8  Federal Government
9  State of Local Government (Medicaid, etc.)
10  Pharmacy Related Firms and Other Businesses
11  Pharmaceutical Manufacturers
12  Press
A: Attendees should review our virtual event policies for more information registration and code of conduct requirements.

 
VIRTUAL PLATFORM QUESTIONS

A: Google Chrome is recommended for the best experience on Pathable. Make sure you are running the latest version and that you allow pop-ups.

Do not connect through a VPN or Remote Desktop Connection.

Zoom: Please download Zoom onto your computer before the start of the conference. If you already have Zoom installed, make sure that you are running the latest version.

Please whitelist no-reply@pathable.com to ensure you receive emails. 

Review the recommended system requirements below for the best experience:

  • Desktop:
    • Desktop or laptop computer (note: most computers purchased within the past few years will exceed the minimum requirements stated below.)
  • Operating System:
    • 1. Mac: Mac OSX 10.7 or later
    • 2. Windows: Windows 10, 8, 8.1, 7, Vista (SP1 or later), XP (SP3 or later)
    • 3. Ubuntu: 12.04 or later
    • 4. Linux: Red Hat Enterprise Linux 6.4 or higher
  • Processor / RAM:
    • 1. Single Core 1Ghz or higher (Dual core 2Ghz or higher, 4G RAM recommended)
  • Web Browser:
    • 1. Windows: Chrome 72+, Edge 84+, Firefox 27+, or IE 11+
    • 2. Mac: Chrome 30+, Safari 7+Edge 84+, or Firefox 27+
    • 3. Linux: Chrome 30+, Firefox 27+
  • Internet Connection:
    • 1. 1.5 Mbps "up" minimum (3+ Mbps "up" recommended). Note: wireless speeds are lower than your ISP's advertised speeds. You can use speedtest.net to test your speeds on your computer.
  • Hardware (recommended but not required)
    • 1. Webcam
    • 2. The microphone and speakers that come built-in to most computers is adequate, but a headset with a mic or a stand-alone microphone will create a richer, cleaner sound.
  • Mobile Web:
    • Smartphone with web browser (Chrome, Edge, Firefox, or Safari recommended)

A: No, you don't need any additional software. You will only need a computer and a stable internet connection to join virtual meetings or sessions.

Best Practice:

  • Browser: We strongly recommend using Google Chrome or Microsoft Edge browser
  • Internet: Ensure you have a strong internet connection to avoid buffering or slow downs
  • Clear Your Browser Cache: If you're experiencing technical difficulties, try clearing your browser cache first. Learn More Here
  • Close Unused Browser Tabs or Windows
  • Use headphones or a separate speaker for the best audio quality and experience

A: Most concurrent sessions (webinar-style meetings) will have the Zoom room embedded inside the Pathable page. (For security, no one will have access to the direct Zoom links). This allows you to view the session even if your device or organization limits Zoom access. When you’re in the Pathable room, you’ll see the video on the left and the chatbox on the right.

When you “Join a live meeting,” you may experience a brief delay and see a gray or black box as the embedded video loads.

If the embedded format shown above isn’t working, you also have the option to use the Zoom app instead. This will open a new Zoom window. (Find it directly under the video window in Pathable.) If you are watching the video within the session page and experiencing audio issues, please hover your mouse over the lower-left corner of the video player to adjust audio settings.  

A: It depends! There are three types of virtual sessions, each noted with a tag on the Pathable schedule.

Live Webinar: Keynotes, Super Sessions, and classroom sessions are hosted in Zoom webinar rooms. Only speakers can be on video and unmute themselves. Participants are in listen or view-only mode.

Hands-On Learning Sessions or Live Networking: Hosted in Zoom meeting rooms (what many of us use in our day-to-day lives). Anyone—speakers or participants—can be on video and unmute themselves if they choose. At 340B, we mostly use this setup for networking sessions such as coffee and after-chats.

Live Chat: Our byte-sized sessions feature prerecorded video, and the speakers are available live to answer questions via the chat box in Pathable. There will be no video or audio Q&A.

A Note: If your organization or device limits Zoom access, you may not be able to unmute or go on video, but you should still be able to view the content and use the chat room. 

A: Yes, you can use mobile devices to access and participate in the event.

Best Practice: Please ensure that your mobile device is connected to a stable internet connection. A connection of 3 Mbps or higher is recommended.

Review the recommended system requirements below for the best experience:

  • Desktop:
    • Desktop or laptop computer (note: most computers purchased within the past few years will exceed the minimum requirements stated below.)
  • Operating System:
    • 1. Mac: Mac OSX 10.7 or later
    • 2. Windows: Windows 10, 8, 8.1, 7, Vista (SP1 or later), XP (SP3 or later)
    • 3. Ubuntu: 12.04 or later
    • 4. Linux: Red Hat Enterprise Linux 6.4 or higher
  • Processor / RAM:
    • 1. Single Core 1Ghz or higher (Dual core 2Ghz or higher, 4G RAM recommended)
  • Web Browser:
    • 1. Windows: Chrome 72+, Edge 84+, Firefox 27+, or IE 11+
    • 2. Mac: Chrome 30+, Safari 7+Edge 84+, or Firefox 27+
    • 3. Linux: Chrome 30+, Firefox 27+
  • Internet Connection:
    • 1. 1.5 Mbps "up" minimum (3+ Mbps "up" recommended). Note: wireless speeds are lower than your ISP's advertised speeds. You can use speedtest.net to test your speeds on your computer.
  • Hardware (recommended but not required)
    • 1. Webcam
    • 2. The microphone and speakers that come built-in to most computers is adequate, but a headset with a mic or a stand-alone microphone will create a richer, cleaner sound.
  • Mobile Web:
    • Smartphone with web browser (Chrome, Edge, Firefox, or Safari recommended)

A: From the main navigation menu in the virtual platform, select Schedule > Agenda and then click the plus sign (+) next to any session(s) that you want to add to your agenda.

Best Practice: Some sessions may have limited capacity, so it's important to sign up as soon as possible! 

A: To join a virtual session, navigate to the specific session's page (Schedule > Agenda/My Agenda > Click on the session). On the session page, you will be able to join the session (1) minute before the specified start time by clicking "Join Live Meeting".

A: Participants can submit their questions for the speaker(s) through the “Poll” feature within each session page. During live sessions, the moderator for each session will do their best to relay all submitted questions to the speaker(s) for real-time responses. The speaker(s) will be able to answer any remaining questions offline throughout the conference dates. The remaining sessions, which are on-demand, will be monitored by the speaker(s) and 340B Health staff, who can respond as questions are submitted or when they are available.

A: From the main menu navigation, select Account > Edit my profile. Here, you can add a profile picture, your organization's name, and a short bio, set your profile preferences, and share other relevant information about yourself.

A: From the main navigation menu, select People > Attendees/Speakers. Find the person you'd like to connect with and click the three dots symbol (•••) next to their name. Select "Schedule Meeting". Click the drop down next to an individual and select 'Schedule meeting'. From the meeting scheduler page, you will be able to add additional people to your meeting, view each participant's calendar, and select a meeting date and time that works for you. You can title the meeting and add a short description before sending the invitation to the participants.

[Attendee Page View]



[Schedule A Meeting]

A: Join a conversation or start a discussion around a specific topic by visiting the "Conversations" tab in the main navigation menu. Conversations > Public Forums

To Join A Discussion: Click on a topic, and click the "Reply” Button to comment

To Start A New Conversation: Click "New Conversation"

A: Although the 340B Summer Conference is based on the Eastern time zone, Pathable’s agenda will automatically reflect your time zone. Advertising and materials related to the event will indicate the Eastern time zone when referencing start times for the program.

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